Returns

Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging and accompanied with the receipt or proof of purchase.

 

Please note due to all our product being handmade exact size is not guaranteed, all sizes given are a close estimate. Exact colour is not guaranteed due to photography and computer monitors. If you have a question about the size or colour product, please email info@threadsofhopehellas.org and we will be happy to provide more detail. We can confirm that the item you choose is the one that will be sent to you. Therefore, we cannot offer exchanges based on colour. Returns will only be accepted if there is a defect with the product, and they may be returned for an exchange of the same item.

Additional non-returnable items:

Gift cards & donations

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days details in a confirmation email.


Exchanges (if applicable)

We only replace items if they are defective or damaged prior to use. If you would like to exchange it for the same item, send us an email at info@threadsofhopehellas.org
 

Customs

International customers are responsible for customs fees within their own country.  Customs rates and taxes vary by country.  Please review the customs fees that may be applied to your order before making your purchase. Threads of Hope is not responsible for customs fees related to the purchase of your Threads of Hope product.  Any returns that incur custom fees will be deducted from the refund price. If for any reason there is a problem with your Threads of Hope order, please email info@threadsofhopehellas.org
 

Shipping

When returning your item for other reason than a defect or damaged product you will be responsible to pay for the shipping costs . Shipping costs are non-refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item back to us consider using a traceable shipping service or purchase shipping insurance. Threads of Hope are not responsible for items that do not reach us.

If you are purchasing a Threads of Hope product from a partner company please read the return policy document published by them.